Des Traynor is UX Lead at Intercom, a customer relationship management and messaging tool for web app owners. In this role Des works on interface design, customer communications, and all content & messaging within the tool itself. Previously Des was a user experience consultant for six years, designing interfaces for start-ups and multinationals alike.
Des is a regular conference speaker and writes regularly on the Contrast blog.
The language of software: the role of content strategy in software development Topic: User experience design and content strategy 3:10–3:30 PM Mon 5 Sep, Auditorium, Mermaid Conference Centre
The scoop on Des
“You know what they call a content driven site without any good content? A load of bollox.”